How Do I Contact Brother Printer Customer Support

How Do I Contact Brother Printer Customer Support

Brother printers are a top choice for many businesses and homeowners. They provide high-quality prints and wireless connectivity. But you may also encounter issues while using them. At that time, reaching out to a customer support representative is important. People often ask how do I contact Brother printer customer support?

Dial the Brother phone number, which is 1-877-276-8437, to get support. You may also write to the official mailing address of Brother headquarters. Apart from calling the support representative, you can access the Brother printer support chat or use the page to get answers to your technical questions.

How to Contact Brother Printer Customer Support Phone Number?

The Brother phone number to get support in the USA is 1-877-BROTHER (1-877-276-8437). Besides calling, you can also fax Brother printer support. The fax number is 1-901-379-1215. If you want to find a nearby service center authorized by Brother printer, dial 1-877-276-8437. Alternatively, go to

Another way to connect with a Brother printer support representative on call is by going to the official Contact Us page of Brother printer.

  1. Go to
  2. Scroll down to the bottom of the page to find the search box.
  3. Here, you can input your product model number and get a custom support number.

Phone support for Brother printers is available from Monday to Friday only. It is active from 9 AM to 9 PM EST. If you dial this number during the early part of the week, such as on Mondays and Tuesdays, expect a waiting time of 30+ minutes. From Wednesday to Friday, the wait time is reduced to 10+ minutes.

Contact Brother Printer Customer Support Live Chat

Do you want to pose your question in the form of a live chat? It’s easy to start a support chat on the website. Follow these points to access it.

  1. Navigate to
  2. On this page, you will see the ‘Ask Brother’ button in blue at the bottom right. Tap it.
  3. A live chat screen will open.
  4. You can click on any topic for which you need help or type your message in the search window.
  5. The customer support representative will immediately provide an answer to the question.
  6. There is no hold or waiting time when using chat support.
  7. Moreover, you can access it any time of the day.

Use the Self-Service Resources to Find Answers to Your Queries

The Contact Us page on the Brother USA website has many self-service resources. You can find answers to common queries, manuals, and video instructions using it. The self-service resources are ideal to know about the following areas:

  1. Software or driver downloads
  2. Wireless networking tools
  3. Finding a dealer
  4. Finding a repair center
  5. Tracking your order
  6. Product Registration
  7. Recycling information

After you arrive at the page, use the following instructions to get help with your Brother product.

  1. Enter your model number in the search field at the bottom of the page.
  2. After entering the number, hit ‘Search.’
  3. You will soon find the information mentioned above about your Brother product.

How to Get Remote Access to Brother Support?

Brother printer also offers remote assistance for issues. To get help remotely, go to Note that the remote support is only for Brother International Corporation customers in the US. These users have already got in touch with Brother support and have been provided online support.

If you are one of those who haven’t yet availed of this online support contact that before accessing the remote support. Otherwise, read through the remote access services agreement and hit the ‘Agree’ button. You will be taken to a new window where you must tap the ‘CoBrowse’ button. It is at the lower right section of the page.

You will be given a secure session ID number. It is a six-digit code that you need to give to your customer service agent so they can offer you remote support.

Mail Your Query to Brother Printer

If you want to connect with Brother printer offline, we suggest that you write to their official address. The official address of Brother printer support is as follows:

Printer Customer Support

Brother International Corporation

7905 North Brother Boulevard

Bartlett, TN 38133

Frequently Asked Questions

1. How do I reset my Brother printer?

Turn on your Brother printer and hit the ‘Menu’ button on the control panel. Go to ‘Settings’ and select ‘All Settings.’ Click ‘Additional setup’ and tap ‘Reset.’ Choose the type of reset you desire to carry out. Your Brother printer will reset to its default settings.

2. How do I install my Brother printer on my computer?

Use a USB cable to link the printer to your computer. Start the BPM and select your printer. Tap ‘Printer configuration’ followed by ‘Wi-Fi.’ Specify the network password and tap ‘Set.’ Tap ‘Get’ on the sync screen. Close the BPM and your printer will be installed on your computer.

3. Why can’t I add my Brother printer to my computer?

Find out whether your USB cable is properly plugged to the USB port of your system from your printer. You can reconnect the cable and see if the problem resolves. If you use an Ethernet connection, check whether the Ethernet is securely connected from your printer to your network device.

4. Why isn’t my wireless printer connecting?

Start your Brother printer and the computer again. Remove the connection of your computer from the network name and connect it again. Ensure to reconnect it to the network to which your printer is linked. If you see that the printer status is Ready, it means that the printer has connected to the network.

5. Can a Brother printer be repaired?

Only a professional Brother printer repair expert can tell whether or not your Brother printer can be repaired. You can call the customer service number, which is 877-276-8437, for help. They will check the condition of your printer and tell you whether you should repair or replace it.

Concluding Words

Contacting Brother printer support will feel easy after you read this article. We have mentioned all the reliable methods to connect with the support team. You can use this guide anytime you face a problem with your printer.