Brother Printer Troubleshooting

Brother Printer Troubleshooting Ways To Fix Issues

Explore our Brother Printer Troubleshooting guide that gives you complete insights into why printer errors occur and how you can fix them with ease. Indeed, Brother Printers are best known for providing users with amazing printing quality that contributes to their every purpose. However, various printing issues often prevent users from achieving the required printing outputs.

Below you can take a look at why Brother Printer problems occur and how you can resolve them effortlessly.

Common Brother Printer Problems

Brother Printer Troubleshooting Methods

Below you can check some problem-solving techniques to fix your Brother Printer errors with convenience.

1. Fix the “Brother Printer Offline Issue”

When the printer shows an offline error and fails to print anything, it could be because of the connectivity problem between the printer and the PC.

Ensure your printing device is connected to your PC well so that you can enjoy hassle-free printing. Also, keep the fact in mind that updated drivers should be installed on your device.

If you are using outdated or corrupt Brother Printer drivers, you will have to face printing issues. Your Brother printer can also cause an “offline” error when it is selected as “Use Printer Offline”.

Steps to switch printer from offline to online state:-

  1. Press winkey+r, type “Control Panel”, and hit enter.
  2. Next, choose “Devices and Printers”.
  3. Now select your printer and right-click on it.
  4. After right-clicking, click on “See what’s printing”. option>Printer >now uncheck the “Use Printer offline”.

2. Brother Printer Paper Jam Issue

The printer paper jam issue is another common problem that is faced by users very often. The paper jam error occurs when users install papers in the printer tray incorrectly.

So, ensure you follow all the essential steps while loading papers in a paper tray. Remember that you are installing the correct size and type of paper according to the printing results you are willing to attain. Otherwise, you may have to face disappointments.

Let’s see the steps below to ensure the valid installation of papers in the printer tray:-

  • First of all, power off your printer and unplug it.
  • After that, remove all printer papers from the tray.
  • Now, you will have to wait for a few minutes and then, plug it back.

3. Printer Not Printing Black

When your Brother printer fails to print color or does not release black ink, it is due to various reasons. If the ink is not coming out onto the paper, it is because ink cartridges may be running out of sufficient ink.

Besides this fact, if the ink is not of good quality or is dried, the printer will lack printing efficiency.

Steps to fix “Brother Printer not printing black

  • Ensure all the taps are removed from the ink cartridge.
  • Replace low-quality ink with a good one.
  • If the black cartridge of your printer is not in good condition, replace it.
  • Last but not least, clean the printhead, if it is clogged.

4. Updating Printer Drivers 

Updating the printer drivers to the latest level is another best brother printer troubleshooting tip you should consider following. If the printer drivers are faulty or outdated, several printing issues will come on your way.

See the steps below to update drivers:-

  • First, access “Run” by pressing winkey+r.
  • Second, type “devmgmt.msc” and hit enter.
  • Now, the device manager window will open and you will go to the “printer” or “Print Queue” option.
  • After that, right-click on the option and click Update Drivers.
  • Next, you can choose “Automatically Search for Updated Driver Software”.
  • Furthermore, the windows administrator will begin downloading & installing drivers automatically.
  • Follow the on-screen instructions.

5. Troubleshoot Brother Printer by Selecting It as the Default 

Once you set your printer as default, various printing issues are fixed automatically. Therefore, you should consider using this tip when the Brother printer shows errors.

Step-by-step process to set the printer as default:-

  1. Most importantly, go to “Run”.
  2. Next, enter “Control Panel” and proceed further.
  3. Later, click on “Device and Printers”.
  4. Now, select your Brother printer and right-click on it to choose “Printer As Default”.

6. Clear Print Queue of Brother Printer 

  1. Click on the “Start” button and type “Administrative Tools”.
  2. After that click on “Services”.
  3. Select and right on “Print Spooler”. 
  4. Then, click on “Stop”.
  5. Moreover, access “My Computer” and then, go to “Local disk C”.
  6. Now, go to “System32”> “spool”> “Printers” on my computer.
  7. Following this, select print jobs and delete them all.
  8. Go to “Services” one more time and find “Print Spooler”.
  9. Thereafter, click on “Print Spooler” and select “Start” or “Restart”
  10. Finally, you can restart the printer and test it.

7. Check Network Settings 

  1. Brother Printer should be connected to your PC properly.
  2. If you are using a wireless Brother printer, ensure the printer is connected to the same network as your PC. Otherwise, it will have a connection problem.
  3. For a wired printer, the cable should be in good condition. However, if they are damaged or broken, the connection will be lost between the printer and your pc.


Ensure to follow all the troubleshooting steps correctly so that you get rid of your Brother Printer error soon. Besides this, Brother Printer Support will give complete guidance if your printer problems are not fixed yet.